Refund policy

Shipping & Return Policy

At Canlan, we strive to ensure that every order reaches you in perfect condition and on time. Please review the following terms before placing your order

Package Handling:

• For security and quality reasons, packages cannot be opened upon delivery.
  
• Each order is carefully inspected before dispatch to guarantee quality.

Returns & Replacements:

• Returns or replacements are processed exclusively through our authorized courier partners with their rates.
• Once your return is received and inspected at our warehouse, the refund or exchange will be initiated via Instapay app.

Refund Timeline:

• Refunds are issued after the returned item has arrived at our warehouse. 
• Please allow up to 10 business days once courier bring the package to our warehouse for processing , depending on courier timelines .(Fri&Sat off)

Sale Period Policy:

• 
  Please note that items purchased during sale periods are not eligible for return or - replacement only available. All sale transactions are considered final.

 

Notes:

• Items that shows sign of wear or damage will not be accepted as a retunrs

 

We appreciate your understanding and continued trust in Canlan.